Refund Policy
Last updated: October 21, 2026
Changing your mind within 7 days
You have 7 days from the payment to undo a purchase, as long as nothing has been unlocked with it: no unlock from the pack has been used, and no listing has been unlocked with unlimited access (on the team plan, by any account on it). You make the request in your dashboard, under Billing, on that purchase's own row.
Inside that window we return the full amount, with no review first and nothing withheld. The request either goes through the moment you press the button or is refused then and there, with the reason: there is no middle stage and nothing to wait for. The money goes back to the same payment method you used.
A refund undoes the purchase, not only its payment: unlimited access bought with it ends, the alert days that pack added come off your account, and on the team plan access ends for every account on it.
An unlock on a listing that was already gone
Source portals take listings down, and we don't always hear about it right away, so links you unlocked sometimes lead to a page that is no longer there. In that case what comes back is one unlock credited to your balance, not money; you ask for it in the same dashboard, under Billing. With unlimited access, unlocks aren't counted, so there is nothing to give back.
Nothing is taken away from you here. You keep the links that unlock showed you, and that listing is never charged to you again.
What limits getting an unlock back
You can get an unlock back only when all three of these conditions are met: your account holds an unlock pack you paid for that has not run out at the moment you ask; that listing has not had an unlock credited back before — an unlock can be credited back only once per listing; and you ask for it within an hour of unlocking that listing. It is not available while unlimited access is active, or for listings unlocked with it.
An unlock pack is good for 30 days from the purchase, and unlocks do not roll over; unlimited access ends when its 30 or 60 days are up. The free monthly allowance resets at the start of each month, and whatever is left of it does not carry over into the next one.
Everything else
If the purchase is still inside its 7 days but something has already been opened with it, there is no button for it. Write to support at support@remrent.com and we settle it by hand. We reply within 5 calendar days.
If you have already bought a renewal after a Pro, there is no refund button for that Pro. Write to support@remrent.com: if nothing has been opened with the Pro and its 7 days are still running, we refund the full amount by hand.